Customer Experience Executive

Reference

746/2021

Job Type

Permanent

Salary

up to £25,000 Per Annum

Department

Customer Service Executive

Location

Birmingham

Date Posted

14/09/2021

Closing Date

28/09/2021

As our Customer Experience Assistant, you will Support our customers with all issues and enquiries to encourage and sustain customer loyalty. You will also Support in-stores colleagues to provide solutions to issues and advise on best practice.

You will promote excellent customer service throughout the Patisserie Valerie and Bakers & Baristas brand and support the business as the dedicated Customer Experience Executive. The role is 5 days week with rota weekend cover.

Don’t just be part of a team, be part of the PV family!

The Role –

- To be responsible for investigation, resolution and reporting of all customer related complaints;

- Assist and respond to all customer queries and complaints;

- To input all complaints onto a centralised spreadsheet and see through to completion;

- Improve customer service experience, create engaged customers and facilitate organic growth;

- Escalate all unresolved complaints to the relevant departments;

- To ensure all communication with customers is documented;

- Know the products;

- Own our online and telephone journey for all customers;

- Support and manage all social media queries – positive, negative and general questions;

- Handle enquiries via different methods – face to face, telephone, emails;

- Be the main point of contact for the marketing team;

Why Patisserie Valerie?

  • 50% discount in our stores
  • Access for you and your family to our Employee Assistance Programme (EAP) giving you the help and support you need when you need it the most 
  • You will also have access to a suite of Financial Wellbeing Products provided by Salary Finance including savings, low interest loans and cash advance
  • Outstanding training & development opportunities - access to our e-learning platform and educational tools 
  • Flexible working hours with a great work life balance as none of our stores or production areas are open late enabling you to spend time with your friends and family
  • You can always have your Birthday off work
  • In our Support Office and Field based roles you also have the option to purchase an additional weeks annual leave each holiday year.

Plus the things you’d expect: 

  • Competitive salary
  • 28 days holiday a year (including Bank Holidays)
  • Nest company pension scheme
  • Great free on-job training, to increase your pay, skills and knowledge